EASYGO — PRIVACY POLICY EasyGo (“EasyGo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how EasyGo collects, uses, stores, shares, and protects information when you use the EasyGo mobile application, website, and related services, including taxi booking, food ordering and delivery, doctor appointment booking, and online doctor consultation services. By accessing or using EasyGo, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect Depending on the services you use, EasyGo may collect the following information. 1.1 Personal Information We may collect: Full name Mobile number Email address Date of birth, where required Gender, where voluntarily provided Profile photograph, where provided Address and delivery address Emergency contact information, where applicable Account login information Other information voluntarily provided by you 1.2 Location Information When you use taxi, delivery, or location-based services, EasyGo may collect location information, including: Current location Pickup location Destination Delivery location Location information during an active trip, where necessary Location permissions may be controlled through your device settings. Some EasyGo services may not function properly if required location permissions are disabled. 1.3 Payment Information When you make a payment, EasyGo or its authorized payment service providers may process information such as: Payment method Transaction amount Transaction date and time Transaction reference Payment status EasyGo generally does not store complete debit or credit card numbers when payments are processed through authorized third-party payment providers. 1.4 Taxi Booking Information For transportation services, we may collect: Pickup and destination details Trip history Vehicle category Driver/partner details Booking time Fare information Cancellation information Ratings and reviews Customer support communications 1.5 Food Ordering Information For food ordering services, we may collect: Restaurant selected Food items ordered Delivery address Order history Order amount Delivery information Cancellation and refund information Ratings, reviews, and complaints 1.6 Doctor Appointment and Consultation Information If you use EasyGo's doctor appointment or online consultation services, we may process information necessary to facilitate those services. Depending on the service, this may include: Appointment information Doctor selected Consultation history Information provided during appointment booking Medical information voluntarily provided by you Prescriptions or documents uploaded by you Consultation-related communications Payment and transaction information Health-related information is treated as sensitive information and is handled in accordance with applicable law. EasyGo provides technology to facilitate communication between users and participating healthcare professionals. Medical diagnosis, treatment, prescriptions, and professional decisions are the responsibility of the relevant healthcare professional. 2. Information Collected Automatically When you use EasyGo, certain technical information may be collected automatically, including: Device type Operating system App version IP address Browser information Device identifiers Network information Crash reports Usage information Log information Approximate location information This information helps us maintain, secure, analyze, and improve our services. 3. How We Use Your Information We may use your information to: Create and manage your EasyGo account. Process taxi bookings. Connect customers with drivers. Process food orders. Facilitate food delivery. Schedule doctor appointments. Facilitate online doctor consultations. Process payments and refunds. Provide customer support. Send booking and order notifications. Send important service-related communications. Verify accounts and prevent fraud. Improve application performance and user experience. Analyze usage and service performance. Personalize certain features and offers. Resolve complaints and disputes. Maintain security. Comply with applicable legal and regulatory requirements. 4. How We Share Information EasyGo may share necessary information with relevant service providers to provide the service requested by you. 4.1 Drivers and Transportation Partners When you book a taxi or transportation service, information reasonably necessary to complete the booking may be shared with the relevant driver or transportation partner. This may include your name, pickup location, destination, contact information where required, and booking details. 4.2 Restaurants and Food Partners For food orders, relevant information may be shared with the restaurant or food partner, including order details and delivery information. 4.3 Delivery Partners Information necessary to complete food delivery may be shared with the relevant delivery partner. 4.4 Doctors and Healthcare Professionals For doctor appointments and consultations, information necessary to provide the requested healthcare service may be shared with the relevant participating doctor or healthcare professional. 4.5 Payment Service Providers Payment and transaction information may be shared with authorized payment gateways, banks, financial institutions, and payment processors to process transactions. 4.6 Technology and Service Providers We may use third-party providers for: Cloud hosting Maps and location services SMS and OTP services Email services Push notifications Analytics Customer support Fraud prevention Payment processing Video consultation technology Data security These providers may process information only as reasonably necessary to provide their services to EasyGo. 4.7 Legal and Regulatory Authorities EasyGo may disclose information where required or permitted by applicable law, court order, government authority, law-enforcement request, or regulatory requirement. 5. Medical Information EasyGo recognizes that medical information requires additional protection. Where healthcare services are provided through the platform: We collect only information reasonably necessary for the relevant service. Medical information may be accessible to the relevant healthcare professional for consultation purposes. We may store consultation-related information where required to provide the service or comply with applicable law. We do not sell medical information for advertising purposes. Users should avoid providing unnecessary sensitive information through general customer-support channels. 6. Cookies and Similar Technologies EasyGo's website and services may use cookies, SDKs, pixels, log files, and similar technologies to: Keep users logged in; Remember preferences; Understand usage; Improve performance; Detect fraud; Analyze traffic; Improve services. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality. 7. Communications EasyGo may send you: OTPs Booking confirmations Trip updates Order updates Delivery updates Appointment reminders Payment notifications Security alerts Important service announcements Customer-support communications Where permitted by applicable law, EasyGo may also send promotional communications. You may opt out of certain promotional communications using the unsubscribe or communication-preference options provided. You may continue to receive essential administrative, security, transaction, and service-related communications. 8. Data Security EasyGo takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. However, no internet-based system can be guaranteed to be completely secure. You are responsible for keeping your account credentials and OTPs confidential. EasyGo will never intentionally ask you to disclose your account password or OTP through an unauthorized communication channel. 9. Data Retention EasyGo may retain personal information for as long as reasonably necessary to: Provide services; Maintain transaction and booking records; Meet legal and regulatory obligations; Resolve disputes; Prevent fraud; Enforce agreements; Maintain business and security records. When information is no longer required, EasyGo may delete, anonymize, or securely dispose of it in accordance with applicable law and internal policies. 10. Your Privacy Rights Subject to applicable law, you may have rights relating to your personal information, including the right to: Request access to personal information; Request correction of inaccurate information; Request deletion where legally permitted; Withdraw consent where processing is based on consent; Request information about certain processing activities; Raise privacy-related complaints or concerns. Certain information may need to be retained where required by law or necessary for legitimate business purposes. 11. Account Deletion You may request deletion of your EasyGo account through the available account settings or by contacting EasyGo customer support. Before deleting an account, EasyGo may need to verify your identity. Certain information may be retained after account deletion where required by law, for fraud prevention, financial records, dispute resolution, or other legitimate purposes. 12. Children's Privacy EasyGo is not intended to knowingly collect unnecessary personal information from children. Where a service involves a minor, a parent or legal guardian should ensure that the use of the service is lawful and appropriate. If you believe that a child has provided personal information to EasyGo improperly, please contact us so that we can review the matter and take appropriate action. 13. Third-Party Links and Services EasyGo may contain links or integrations to third-party websites, applications, payment services, maps, healthcare services, or other platforms. Third-party services have their own privacy policies and terms. EasyGo is not responsible for the privacy practices of third-party services that it does not control. 14. Data Transfers Your information may be processed or stored using service providers located in India or other jurisdictions, subject to applicable law and appropriate safeguards. 15. Fraud and Security Monitoring EasyGo may use information to detect and prevent: Fraudulent bookings; Fake accounts; Payment fraud; Promotional abuse; Unauthorized access; Account takeover; Other misuse of the platform. EasyGo may suspend or restrict accounts where reasonably necessary to protect users, partners, or the platform. 16. Changes to This Privacy Policy EasyGo may update this Privacy Policy from time to time. When changes are made, the updated version may be published on the EasyGo application or website together with the revised “Last Updated” date. You are encouraged to review this Privacy Policy periodically. 17. Contact Us If you have questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact EasyGo. EasyGo Privacy / Support Email: [Insert Official Email] Customer Care: [Insert Phone Number] Website: [Insert Website] Registered Office: [Insert Registered Office Address] 18. Grievance Officer Where required by applicable law, EasyGo will appoint and publish the details of an appropriate Grievance Officer. 19. Consent By using EasyGo and providing your information, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed as described above, subject to applicable law. EasyGo — One App. Many Everyday Needs.